Our policies

At Nourished by Quia, transparency, care, and customer satisfaction are at the heart of our handcrafted skincare philosophy. Review our shipping guidelines, return procedures, and product care recommendations below to ensure a smooth and delightful shopping experience.

Frequently asked questions & policies

Every jar and bottle is handcrafted with devotion and premium ingredients. Here are clear answers to your questions regarding fulfillment, international delivery, returns, and proper body care maintenance.

How long does order processing and shipping take?

If your items are not immediately in stock, orders are carefully handcrafted and shipped within 24 to 48 hours. We take pride in swift, attentive fulfillment so you receive fresh, artisanal skincare as quickly as possible.

Do you ship internationally?

Yes, we proudly offer international shipping alongside domestic delivery across the United States. Applicable international rates and delivery estimates are calculated during checkout.

What is your return and exchange policy?

Due to the personal and hygienic nature of handcrafted skincare, we do not accept general returns or exchanges. The only exception is for unopened, sealed products returned within 10 days of purchase, accompanied by your original receipt or proof of purchase.

How should I handle body butters during warm weather?

Nourished by Quia packages all body butters and skincare items securely for transit. In warmer months, please bring packages indoors promptly upon delivery and avoid leaving them in direct sunlight or heat. Because our formulas feature rich natural ingredients, slight softening may occur. You may place a softened, securely closed container in the refrigerator briefly to firm it up, allowing it to return to room temperature before enjoying.

What should I do if my package arrives damaged or incorrect?

If you encounter an issue, please contact Nourished by Quia by email within 48 hours of delivery. Please include your order number, a brief description of the issue, and clear photos of the damaged items and packaging. Please retain all original packaging while we review your request and work with you on a resolution.

How can I contact customer support?

We are dedicated to providing caring, professional customer service. Reach out directly to our team via email at [[nourishedbyquia@gmail.com]] or through our contact page, and we will respond promptly to support your skincare journey.

Ready to experience pure nourishment?

Now that your questions are answered, discover our lavish whipped body butters, hydrating sugar scrubs, and artisan body oils crafted for the whole family.